Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Every order is covered by our 30-day money-back guarantee. If you're unsatisfied for any reason, return the product in its original condition and receive a full refund — no questions asked.
Email us at info@techstore.bg with your order number and reason for return.
You'll receive a Return Merchandise Authorization (RMA) number within 24 hours.
Pack the item securely in its original packaging and attach the prepaid return label.
Our team inspects the item within 2 business days of receiving it.
Approved refunds are processed to your original payment method within 5–10 business days.
Original shipping costs are non-refundable unless the return is due to our error.
Want a different colour, configuration, or model? We offer free exchanges on all eligible items, subject to stock availability.
If your item arrived damaged or is defective, contact us within 48 hours of delivery. Please include photos of the damage and your order number. We'll arrange a free return pickup and send a replacement or full refund — including shipping costs — at no charge to you.
Our customer service team is available Monday–Friday, 9:00 AM – 6:00 PM (EET).
